Return & Replacement Policy – FabCouture
(Effective as per Consumer Protection (E-Commerce) Rules, 2020)
At FabCouture, we prioritize quality and customer satisfaction. Our return and replacement policy is designed to ensure a fair and lawful process while considering the nature of our products and the applicable Indian consumer laws.
1. Return Policy
1.1 General Return Eligibility
- Returns are accepted only for defective fabrics.
- No returns for non-defective fabrics, as they are cut specifically per customer requirements and cannot be reused.
- Unstitched/Stitched suits and dupattas can be returned under a no-questions-asked policy; however, the customer must bear the shipping cost.
- Refund for suits/dupattas is processed only to the FabCouture wallet (no cash or bank refunds).
- Custom orders (e.g., hand-embroidered, custom-dyed fabrics) are strictly non-returnable and non-refundable. In case of a verified defect, we offer an exchange for the same product or store credit if the same product is not available in stock.
- Any order containing products which are on discount or are on offer specifically cut pieces, will not be eligible for any returns or exchange.
1.2 Return Conditions
To qualify for a return, the product must:
- Be uncut and in its original condition with the meter tag and order ID.
- Not be returned due to color variations, as slight differences in shade may occur due to screen hue and saturation settings. This disclaimer is mentioned on each product page.
1.3 Timeframe for Returns
- Customers must initiate a return within 7 days of receiving the order.
- Returns must be requested via email to [email protected] with clear images showing the defect.
- If the fabric received is a completely different color, the image must be clicked alongside a white sheet of paper to demonstrate the discrepancy.
2. Replacement Policy for Defective Fabrics
- Only exchanges are allowed for defective fabrics. Refunds are not offered.
- The defect must be a major flaw (e.g., hole, cut in the middle of the fabric).
- Minor imperfections such as small threads or pinholes near selvages do not qualify as defects.
- In case of incorrect quantity, the customer must send a measurement video for verification.
- If the same fabric is unavailable, only store credit will be provided.
- FabCouture will bear the return shipping cost for verified defective products.
- All return or exchange requests must include photographic or video proof of the issue.
- Our Quality Control Team will assess the request and respond within 3-5 working days.
3. Refund & Cancellation Policy
- Refunds are not offered in case of defective items. Only exchanges or store credits are applicable.
- In case of cancellation of a paid order due to non-availability of fabric, refund will be processed to the original payment source within 7 working days.
- Wallet refunds are provided for suits and dupattas returned under our flexible policy.
- Customers can choose between wallet credit (instant) or original payment method refund, which takes 4–7 working days.
4. Exchange Policy
- Exchange is permitted only in the case of a verified major defect.
- If the same item is not in stock, a store credit will be issued for future use.
- Replacement or exchange process will start and may take 4-5 days to process after receiving the return.
5. Bulk Orders & B2B Buyers
- Bulk and B2B orders (above 25 meters per fabric or special dyeing/embroideries) are final sale only.
- In case of a verified major defect, exchange will be provided. If unavailable, only store credit will be issued.
- No refunds will be made for bulk/custom/B2B orders unless otherwise specified in writing.
6. Grievance Redressal
- For any concerns, complaints, or unresolved issues, customers may write to us at [email protected].
- A Grievance Officer is appointed as per the Consumer Protection (E-Commerce) Rules, 2020.
- Typical response time is 24–48 working hours.
- WhatsApp support is not authorized to handle returns or replacement requests.
7. Compliance & Misuse Clause
FabCouture adheres strictly to the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. We reserve the right to:
- Refuse return requests that do not comply with our stated policy.
- Decline abusive, harassing, or threatening behavior towards our support staff. Such conduct may lead to denial of future support or escalation to legal channels.
- Take action against fraudulent or coercive attempts to demand refunds or returns outside the scope of the policy.
- Deny return/exchange requests from customers with a history of repeated or unfounded claims.
- Limit liability for minor variations in color, texture, or fabric weight due to screen resolution or manufacturing variations.
- Not be held liable for delays caused by third-party logistics partners.
8. Legal Jurisdiction
- Any dispute, controversy, or claim arising out of or relating to the use of our website or services will be subject to the exclusive jurisdiction of the courts of Hisar, Haryana, India.
We appreciate your understanding and cooperation in maintaining a fair, respectful, and lawful shopping experience for all.
For further assistance, please contact us at [email protected]. We’re here to help you! 😊
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